Betano Casino Privacy Policy

At Betano Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our services at betano.com and its regional versions, including betano.co.uk, betano.de, and betano.dk. We encourage you to read this document carefully. By using our platform — whether via desktop, the Betano Casino app, or mobile web — you acknowledge that you have read and understood our data practices as described below.

Who We Are

We operate Betano Casino under different legal entities depending on your region. Our parent company is Kaizen Gaming, headquartered in Athens, Greece. Depending on where you access our services, the responsible operator is:

• United Kingdom: BV Gaming Limited, trading as Betano, registered in Gibraltar (no. 42734), Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA, licensed by the UK Gambling Commission (account no. 39576).
• Germany: Betkick Sportsbetting Ltd, registered in Malta (C 116024), Pendergardens Business Centre, San Giljan STJ 9023, supervised by the Gemeinsame Glücksspielbehörde der Länder (GGL).
• Denmark: Insipia Ltd, registered in Malta (C 90252), same Pendergardens address, licensed by the Danish Gambling Authority (Spillemyndigheden), J.nr. 23-344074.

Here at Betano Casino, we act as the data controller for personal information collected through our platforms. If you have any questions about how we handle your data, please contact us at the relevant regional email address: help@betano.co.uk (UK), kontakt@betano.de (DE), or through the support channels listed on your local Betano site.

What Data We Collect

When you register, use our services, or contact our support team, we may collect the following categories of personal information:

Registration and Identity Data

• Full name, date of birth, and nationality
• Username and q9JmKa!OubS]bX3^ (Betano Casino login credentials)
• Email address, phone number, and residential address
• Government-issued identification documents for KYC verification

Financial and Transaction Data

• Payment method details (e.g., Visa/Mastercard debit, Apple Pay, Google Pay, PayPal, Skrill, Trustly, Klarna, Paysafe, MobilePay)
• Deposit and withdrawal history, including amounts and timestamps
• Currency used — GBP (UK), EUR (DE), or DKK (DK)
• Enhanced verification data for transactions exceeding EUR 2,000 (DE)

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played, session durations, and click behaviour
• Betano app usage data (iOS and Android)
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent via our live chat, email, or 'Message Us' function
• Complaint records submitted to resolution@betano or complaintsmanagement channels
• Responses to promotions, including use of a Betano promo code or Betano bonus code

How and Why We Use Your Data

We use the information we collect for the following purposes, in accordance with applicable data protection laws including the UK GDPR, the EU GDPR, and regional gambling regulations:

• Account management: We process your data to create and manage your Betano Casino login, verify your identity, and maintain your account securely.
• Service delivery: We use your data to provide access to our full catalogue of casino games, sportsbook features, and Betano online betting services.
• Financial processing: We process transaction data to handle deposits, withdrawals, and to meet our closed-loop payment obligations. Withdrawal requests are reviewed within 24 hours, and funds typically reach your account within 1–3 working days.
• Bonuses and promotions: We use your data to apply eligible offers, including the Betano welcome bonus, Betano free bets, casino bonus codes, and loyalty rewards via the Betano Loyalty Club and Casino Crew programme.
• Regulatory compliance: We are legally required to conduct identity verification, anti-money laundering checks, and responsible gambling assessments under our licence conditions.
• Responsible gambling: We use your activity data to monitor for signs of problem gambling, enforce self-exclusion registrations (GAMSTOP in the UK, OASIS in DE, ROFUS in DK), and comply with safer gambling obligations.
• Marketing: Where you have provided consent, we may send you personalised offers and promotional communications. You may opt out at any time through your account settings or by contacting us.
• Improvement of our services: We analyse usage patterns to improve the Betano Casino app, betano.com platform, and overall user experience.

Legal Basis for Processing

At Betano Casino, we process your personal data on the following legal grounds:

• Contractual necessity: To fulfil our obligations to you as a registered player.
• Legal obligation: To comply with gambling regulations, AML/KYC requirements, and tax laws.
• Legitimate interests: To secure our platform, prevent fraud, and improve our services.
• Consent: For optional marketing communications and certain cookie categories — which you may withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Betano Casino app to enhance your experience, remember your preferences, and gather analytics. Our cookies fall into the following categories:

• Strictly necessary cookies: Essential for core functionality, including secure login and session management.
• Performance and analytics cookies: We collect anonymised data on how visitors interact with our platform to improve performance.
• Functional cookies: These allow us to remember your preferences, such as language or currency settings.
• Marketing cookies: Used to display relevant promotional content, including Betano bonus offers and personalised campaigns. These are only set with your consent.

You can manage your cookie preferences at any time via the cookie settings panel on our website. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties in the following circumstances:

• Payment providers: Including Visa, Mastercard, PayPal, Skrill, Trustly, Apple Pay, Google Pay, Klarna, and others — to process your financial transactions.
• Game providers: Including Evolution, Playtech, Pragmatic Play, NetEnt, Play'n GO, Blueprint, Big Time Gaming, Quickspin, and others — to deliver casino games and live dealer content.
• Regulatory authorities: Including the UK Gambling Commission, GGL (Germany), and Spillemyndigheden (Denmark), as required by law.
• Dispute resolution bodies: Such as IBAS (UK) or the Universalschlichtungsstelle (DE), where formal complaints are referred.
• Group companies: Our parent group, Kaizen Gaming, and affiliated entities, where necessary for operational purposes.
• Technology and analytics partners: Who assist us in running and improving our platform, all bound by strict data processing agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most jurisdictions, we are required to retain records for a minimum of five years following the closure of an account or the end of a business relationship. Data no longer required for any lawful purpose is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to legal obligations
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent for marketing at any time
• The right to lodge a complaint with the relevant supervisory authority (e.g., the ICO in the UK, or a data protection authority in your EU member state)

To exercise any of these rights, please contact us at the appropriate regional support address. Our team will respond to your request within the timeframes prescribed by applicable law.

Security of Your Data

Here at Betano Casino, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL encryption, secure data storage, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Our Betano Casino operations span multiple jurisdictions, and as such, your personal data may be transferred to and processed in countries outside your own — including Gibraltar, Malta, and Greece. Where we transfer data internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection law, such as standard contractual clauses approved by the relevant authorities.

Children and Underage Players

Our services are strictly for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this page periodically. Continued use of our services following the publication of any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please do not hesitate to get in touch with us:

• UK: help@betano.co.uk
• Germany: kontakt@betano.de
• Denmark: Available via the support channels on betano.dk

We are here to assist you and will do our best to address your concerns promptly and transparently.