Betano Online Casino Terms and Conditions

Welcome to Betano Online Casino. These Terms and Conditions govern your use of our website, mobile platforms, and all services we provide. By registering an account or placing a bet on our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before using any of our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us and Licensing

At Betano Online Casino, we operate under different legal entities depending on your region. In the United Kingdom, our services are provided by BV Gaming Limited, trading as Betano, a company registered in Gibraltar (registration no. 42734), with registered offices at Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA. In Germany, we operate as Betkick Sportsbetting Ltd (Malta reg. no. C 116024), and in Denmark through Insipia Ltd (Malta reg. no. C 90252), both located at Pendergardens Business Centre, San Giljan STJ 9023. Our parent company is Kaizen Gaming, headquartered in Athens, Greece.

We hold the following licences authorising our operations:

• UK Gambling Commission licence, account no. 39576 (covering real-event and virtual betting, casino, remote bingo, and pool betting)
• German regulatory supervision by the Gemeinsame Glücksspielbehörde der Länder (GGL): sports concession III 34-73c38.01/30-2019 and virtual-slots licence 21.15-122590-2021/20
• Danish Gambling Authority (Spillemyndigheden) licence, J.nr. 23-344074, issued 2 July 2024

2. Eligibility and Account Registration

Here at Betano Casino, we require all users to meet strict eligibility criteria before creating an account. You must be at least 18 years of age and legally permitted to gamble in your jurisdiction. By registering, you confirm that all information provided is accurate, complete, and up to date.

• You must not already hold an active account with us
• You must not be a resident of a restricted or excluded territory
• You must not be registered with any applicable self-exclusion scheme that prohibits gambling (including OASIS in Germany and ROFUS in Denmark)
• You must not use a VPN, proxy, or IP-masking software to access our services

We reserve the right to request identity verification at any time. Enhanced verification may be required for deposits or withdrawals exceeding EUR 2,000 or the regional equivalent.

3. Betano Welcome Bonus and Promotions

Our Betano welcome bonus varies by region and is subject to specific promotional terms. In the UK, the Betano casino welcome offer allows you to deposit and wager GBP 10 to receive a GBP 40 Casino Bonus (subject to 10x wagering requirements). An alternative offer lets you wager GBP 5 to receive a GBP 20 slot bonus plus 20 free spins (10x wagering, maximum withdrawal GBP 100). In Denmark, we offer a 100% deposit match up to 1,000 DKK on your first deposit (minimum deposit 50 DKK; wager deposit and bonus 5x at minimum odds 1.80 within 60 days).

Betano free bets are available as part of our sports welcome package. UK players who bet GBP 10 at odds of 2/1 or greater receive GBP 30 in free bets (two GBP 5 bets and two GBP 10 bets). All Betano bonus code and Betano promo code offers are subject to individual terms, which we publish on the relevant promotions page.

3.1 Loyalty Programme

We offer the Betano Loyalty Club, which includes the Betano Sports Team and Betano Casino Crew programmes. UK players who wager GBP 40 in casino games can earn up to 140 free spins. Please note that accounts inactive for 396 days or more in the UK are subject to a dormant-account fee of GBP 5 per month.

4. Deposits and Withdrawals

At Betano Online Casino, we support a variety of secure payment methods depending on your region. In the UK, accepted deposit methods include Visa and Mastercard debit cards, Apple Pay, and Google Pay, with a minimum deposit of GBP 5 and maximum of GBP 1,000 per transaction. All deposits are processed instantly.

4.1 Withdrawal Policy

Our Betano withdrawal time is designed to be as efficient as possible. All withdrawal requests are reviewed within 24 hours by our team. Once processed, funds typically reach UK bank accounts within 1 to 3 working days. Please note that weekend withdrawal requests (Friday, Saturday, Sunday) are processed the following Monday.

• Minimum withdrawal in the UK: GBP 5 (amounts between GBP 1 and GBP 5 may be processed via our support team; amounts under GBP 1 will not be processed)
• Maximum withdrawal: GBP 30,000 per transaction via cards and e-wallets; GBP 40,000 via bank transfer
• All withdrawals follow a closed-loop policy — funds must be returned to the original deposit method where possible
• In Denmark, bank transfers to foreign bank accounts are not supported

5. Games and Platform

We are proud to offer Betano casino players access to over 1,500 casino titles in the UK, including slots, jackpot games, table games, live casino, instant-win games, and video poker. Our game portfolio features leading providers such as Playtech, Pragmatic Play, Play'n GO, Evolution Gaming, NetEnt, Blueprint, Quickspin, Big Time Gaming, and more.

Our live casino section is powered by Evolution and Playtech, featuring live dealer tables streamed directly from iconic venues including MGM Grand and Bellagio. We also offer Crazy Time, Monopoly Live, and Spin a Win game shows. Jackpot titles include Jackpot King (Blueprint), network progressive jackpots, and Daily Jackpots.

The Betano casino app is available free of charge for both iOS and Android devices. You can also access the full platform via mobile browser on any device. The Betano casino login is accessible at all times through our website and app.

6. Sports Betting

Our Betano online betting platform covers 30 or more sports, with live betting, virtual sports, and extensive pre-match markets. We offer Best Odds Guaranteed on UK and Irish horse racing, Cash Out, Partial Cash Out, Bet Builder, Bet Builder Boost, and combination accumulator boosts. System bet types including Trixie, Yankee, Heinz, and Goliath are available. In Germany, maximum payouts on football top leagues reach up to EUR 300,000 per bet.

7. Responsible Gambling

We are fully committed to responsible gambling across all jurisdictions in which we operate. We provide access to deposit limits, session time limits, cool-off periods, and self-exclusion tools. German players may self-exclude via the OASIS national register; Danish players may use the ROFUS system. UK players can contact our team directly for self-exclusion support. We work with organisations including StopSpillet (Denmark) and the GGL (Germany) to ensure player protection.

8. Customer Support

Our Betano Casino customer support team is available 24/7 via the in-site messaging function. You can also reach us by email:

• UK: help@betano.co.uk (complaints: complaintsmanagement@betano.co.uk; escalation via IBAS)
• Germany: kontakt@betano.de (complaints: beschwerde.de@betano.de; escalation via GGL/Universalschlichtungsstelle)
• Denmark: via on-site channels or StopSpillet helpline 70 22 28 25

9. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. We will notify registered users of material changes via email or on-site notification. Continued use of our services following any such changes constitutes your acceptance of the revised terms. These terms are governed by the laws of the applicable jurisdiction in which your account is registered.

For any questions regarding these terms, the Betano casino bonus code, withdrawal processing, or any other aspect of our services, please do not hesitate to contact our support team directly. We are here to ensure your experience with us is safe, fair, and enjoyable.